12 Exchange and return of products

12.1 In case the delivery is damaged, refuse and return it through the Post Office.

12.2 If the goods delivered do not match the order, retain the goods and contact Vem Vem Shop for analysis and solution.

13. Cancellation of purchase by the virtual shop of Vem Vem Shop

13.1 The cancellation of the purchase by initiative of Vem Vem Shop will be automatic in the following situations

13.1.1. non-payment;

13.1.2. inconsistency of data filled in the request

13.1.3 Impossibility of delivery of the product purchased, in view of non-existence of the delivery address as indicated by the buyer or its inaccessibility.

13.1.4 In case of systemic errors that change data, information errors concerning the product or even concerning the prices informed on the website, the customer will be notified via e-mail and / or telephone.

17. Questions

17.1. If you have any questions regarding this document, please contact us by sending an e-mail to info@vemvemshop.com or directly through our Whattsapp +41 79 881 37 31